We explored the care experiences and needs of the home caregivers of patients with amyotrophic lateral sclerosis (ALS) to improve their quality of life. We interviewed home caregivers in-depth and analyzed the data using Colaizzi's descriptive phenomenological method. We interviewed 11 home caregivers of patients with ALS with a disease duration between 1.5 and 4 years. Primary caregivers were predominantly female and were the patients' spouses. Daily caregiving time averaged 4–14 h for 0.5–3.5 years. Interview themes included helplessness and adaptation (...) to life changes, hopelessness, compassion for the patient’s prognosis, and expectation for diverse support. The study sample size was limited, as all participants were from a single tertiary hospital, and all patients had severe functional impairment. Caregivers of patients with ALS experience a considerable burden. Patients and their caregivers can benefit from diversified support channels, and assistive communication systems can be applied to home care. Future research will focus on in-home public long-term care services in China. (shrink)

Prior studies have found that emojis can contribute to rebuilding customers’ trust when after-sale staff apologize to them, but studies on the different types of emojis and their different levels of effectiveness in rebuilding trust are still needed. In this paper, we explore the different types and frequencies of emojis and their effectiveness in rebuilding trust based on commercial discourses. Our data are collected from conversations between after-sale staff and customers during Ali Trademanager after-sale service. We find three types of (...) emojis frequently used when after-sale staff apologizing to customers: face-related emojis, gesture-related emojis, and object-related emojis. Moreover, face-related emojis are the most frequently used, as their nature is to express emotion and attitude. The most effective emojis are the whimper emoji and kiss emoji, which are used by after-sale staff for sajiao (literally, ‘playing cute’). On the other hand, we show that the least effective emojis are the sorry emoji and happy emoji, which are deemed insincere because they violate the quality maxim and quantity maxim in the Cooperative Principle. This paper thus contributes to understanding the nature and function of emojis in commercial communication. (shrink)

Conceptual metaphor is characterized by two important features—systematicity and complexity. This article is primarily concerned with IDEA metaphors in Chinese and attempts to explore how systematicity and complexity have structured the IDEA metaphorical hierarchical system. Four principal IDEA metaphors are investigated, namely, “IDEAS ARE PEOPLE”, “IDEAS ARE PLANTS”, “IDEAS ARE OBJECTS”, and “IDEAS ARE FOOD”. It is found that the relationship between metaphors and human thought is systematic as well as complex and that systematicity and complexity of IDEA metaphors intertwine (...) with each other. (shrink)