The purpose of this empirical paper is to shed light on the phenomenon of being touched in professional care practice. The study has a qualitative design and is a phenomenological hermeneutical exploration based on the story of a care provider. In her story, she describes how her interactions with a substance abuser touched her. The narrative data stems from dialogue with her colleagues and demonstrates a moral appeal and challenge in practical care. Investigations reveal that being touched is about allowing (...) one’s self to be awakened by the suffering of others. Being touched by others’ suffering thus provides the ability “to see” what is at stake. Identifying with one’s suffering and the awareness of what is at risk may be factors that “tip” a person’s decision toward acting in the best interest of another person. Being touched may muster an individual’s courage to engage in “risk-taking” actions in care. This process paves the way to care and represent essential practical knowledge for health care professionals. (shrink)