The provision of services by companies in specific domains requires continuous commitment and a constructive approach to meet customer requirements, however, it is often challenging to determine the level of customer satisfaction without their feedback. Therefore, this paper attempts to provide a solution to this problem by using comments from social networks and evaluating their sentiment using the VADER model. In order to accomplish the aim of our research, a lexicon has been built with more than 9500 adjectives and verbs (...) from the Albanian language based on VADER which is just in the initial form and the sentiments are evaluated as positive, neutral, or negative. The lexicon was constructed for the Albanian language and two companies of the Republic of Kosovo were researched as case studies. Furthermore, the sentiment estimation, using the VADER model, in case of our datasets, we obtained a high accuracy, approximately between 89% and 95%. This level of accuracy has been primarily attributed to the application of all preprocessing steps within the dataset, which significantly enhances the model’s performance. (shrink)

In her account of scientific objectivity, feminist philosopher of science Helen Longino shows how scientific objectivity is not so much of individual practice, but rather a social commitment practiced by a scientific community, provided by the necessary accommodations for critical discourse. However, is this conception of scientific objectivity truly capable of living up to the social realities of critical discourse and deliberation within a scientific community? Drawing from Dutilh Novaes’ social epistemological account of argumentation, this paper highlights the challenges Longino’s (...) scientific objectivity faces on a prescriptive and descriptive level, specifically in overcoming the various epistemic injustices Longino’s proposed structural accommodations for objectivity are still sensitive to. Dutilh Novaes’ social epistemological model of argumentation illustrates how the realities of critical debate too often don’t consist of true epistemic or knowledge exchange, even though such exchanges are essential to achieve Longino’s primary goal when redefining scientific objectivity: to wield out and address idiosyncratic background assumptions and individual bigotry that possibly influence a researcher’s scientific conduct. (shrink)