Designing trust with software agents: A case study

Journal of Information, Communication and Ethics in Society 4 (1):37-48 (2006)
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Abstract

In this paper, we will address anonymity, privacy and trust issues that arise during the research on a communication platform for multi-modal transport. Though most logistic information is currently available in electronic form, it is not widely accessible yet to all the parties concerned with transport. The major goal of a communication platform is to improve the conditions for exchanging information, which should lead to better organisation/collaboration within the transport sector. We need to merit credibility by faithfully modelling all the relevant real world interactions. Therefore, we opted for a connectivity solution in which software agents act as representatives of the parties involved. All agents can be equipped with human-like skills and qualities such as intelligence, autonomy, and the ability to cooperate, coordinate and negotiate. We will demonstrate how cooperation between different transport parties can be achieved without necessarily putting all the sensitive information on the web.

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A foundation for understanding online trust in electronic commerce.Beverly Kracher, Cynthia L. Corritore & Susan Wiedenbeck - 2005 - Journal of Information, Communication and Ethics in Society 3 (3):131-141.

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