Abstract

This article discusses the intersection of information and communication technologies in the context of vast government enterprises. While e-government in practice is only recently a multi-sector discipline, current research demonstrates it is a two-headed monster: on the one hand requiring critical social and political expertise, and, on the other, requiring an excellent engineering infrastructure. As a result, e-government is becoming a paradigmatic crossroad with the citizen at the center, and technology as the tool enabling those citizens to contribute to the social and political component. Here we highlight the evolution from simple electronic support of normal government processes to the emerging digital revolution, where citizens collaborate with government to form a true e-government along with challenges in implementing this vision.